If Netflix freezes or gets stuck loading, but the rest of your device is working, it usually means there's information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below. If your device isn't working at all, see My device freezes when I try to use Netflix.

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Netflix not working on your Samsung Smart TV? Here are

If you're still not able to stream: If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended. If you were unable to complete this step:

Apr 25, 2020

Uninstall Netflix. This method usually works on smartphones, so there’s no reason we should dismiss it as a viable option for your Samsung Smart TV. To uninstall Netflix, press the Home button on your remote and navigate to Apps. Select the cog at the top right of your television for Options, find and select Netflix, then select Delete. But I finally found the motivation, or nerve, to tackle the problem. And as usual, the problem is not ours alone and there is a faithful crowd of complainants to draw on from the online community. In this case, we're of course looking for the Hisense TVs not connecting Netflix community. And a search using that exact term did not let me down. VIZIO is not the only manufacturer affected by this. You can continue to stream Netflix on other supported devices, including gaming consoles, streaming media players, mobile or tablet devices, and other VIZIO Smart TVs. There is not a problem with your VIZIO device, or with Netflix. Netflix simply will no longer work on the devices listed below.